Good Customer Service Sleeps with the Dinosaurs!
What has happened to providing good customer service? From
mortgage lenders, banks, real-estate, telecommunications,
and department stores etc. Customer service gets overall
grade of D or F. I’m convinced that if any business wants
to increase their revenue, this is an area that needs major
work and all business could improve. If this area alone is
adequately pursued, it could be highly profitable. How you
may ask, profitable by doing what so many others are
failing to do, by providing good customer service. While
working to maintain that all important customers you
already have and acquire new customers.

Good customer service is almost like saying; customer
service now sleeps with the dinosaurs. Simple things like
returning a phone call, or returning the fifth call. If you were an anxious customer of a  Philadelphia hair loss clinic you would require prompt responses by discreet staff to put your anxieties to rest.   Needless to say,  impersonal service or long waits on a switchboard will drive you away to a more sympathetic company.

Replying to emails; if a customer has contacted the wrong
department, then route the customer to the correct dept.
This will help the customer service rep not to receive the
same customer contacting them over and over again. Spend a
couple minutes and find out who should be helping the
customer. Provide the customer with a name, and email
address of the appropriate person or department. If this is
done on the first go around, more than likely there will
not be a second and so forth go around.

It was always my goal when I assisted customers to give
them everything they needed on their first go around. I did
not want to receive another email from the same customer
unnecessarily. We have gotten so technical, that we have
lost that human connection. The fact that you, instead of a
computer replies back to the customer will make you stand
out. If a customer feels their request is being handled by
a human being and not a computer, I bet he or she is
willing to pay a little more for your type of service.

Right now I use a hosting company that I could get for free
somewhere else or for a lot less than what I’m paying now.
But, I pay more so I can actually speak to a human being
and get instant assistance. I don’t have to wait for my
email questions to be answered two days later. I’m very
happy with their service and continue to purchase more and
more products. They are dinosaurs!

—————————————————-
Sophia Monroe, has worked many years providing customer
service in several industries such as telecommunications,
medical and insurance.
http://www.Letsrealtalk.com

Leave a Reply

You must be logged in to post a comment.